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A. Subject to the right of access and inspection by a representative of the city, water service customers of the city may apply for a rate adjustment for any single billing period in the event that there is a leak in the water service line on the property owner’s side of the water meter. This rate adjustment shall not exceed fifty percent of the difference between the total amounts of the billing period sought for adjustment minus the customer’s average water usage. For the purposes of this subsection, the “average water usage” shall be computed by determining the total volume of water consumed, under normal use conditions, during the preceding twelve months and dividing that total volume by the number of times the city would typically read the customer’s water meter in a twelve-month period.

B. The rate adjustment can only be applied to one billing period. A leak may require on-site inspection and verification of repairs. The bill sought for adjustment must exceed two times the customer’s highest usage in any single billing period during the twelve months prior to the billing period sought for adjustment.

C. Following a request for rate adjustment provided under this subsection, the city clerk/ treasurer, or his/her designee, shall review the request and determine whether or not to adjust the customer’s monthly billing. In order to make a proper determination, city staff shall be entitled to access, inspect and approve the customer’s water system repair prior to granting a rate adjustment.

D. If approved, the city shall make this rate adjustment by issuing a credit to the customer’s account after verification of leakage or water system failure, inspection of water meter and water system, where applicable, and verification of corrective repairs. All repairs shall occur within thirty days of application to the city.

E. The owner may request reconsideration of the decision of the city clerk/treasurer, or his/her designee, by the city council through the city council’s public works committee. (Ord. 947-04 § 2).